Our promise to every parent.
Parents are not simply purchasing tutoring hours. They are investing in their child's confidence, progress, independence and future. Our promise is to provide every family with safe, structured, reliable and measurable educational support.
Eighteen commitments. One managed service around your child.
Each promise reflects how TargetMinds designs, delivers and monitors the support your child receives — from the first match to every follow-up session.
- Promise 01
Carefully Selected Education Professionals
Parents gain access to tutors and Learning Support Assistants who have been screened based on their qualifications, experience, references, suitability and commitment to safeguarding.
Our promiseYour child will not be assigned to an unverified educator. - Promise 02
The Right Match for the Child
We consider the child's age, curriculum, subject needs, learning goals, personality, preferred schedule, location and support requirements before recommending an educator.
Our promiseWe focus on suitability, not simply availability. - Promise 03
Personalised Learning Support
Every child receives support based on their current needs, strengths, challenges and educational objectives.
- Homework assistance
- Subject tutoring
- Exam preparation
- Study skills
- Coding and AI literacy
- Learning engagement
- Communication support
- Behaviour and emotional regulation
- Independence development
- Classroom and home-learning support
Our promiseYour child will be treated as an individual, not as another booking. - Promise 04
Greater Confidence in Learning
Our educators create an encouraging environment where students can ask questions, make mistakes, practise new skills and gradually become more confident.
Our promiseWe will support progress without making the child feel inadequate. - Promise 05
Visible and Measurable Progress
Parents receive structured updates showing topics covered, work completed, participation, strengths, areas to improve, strategies used, homework and recommendations.
- Topics covered
- Work completed
- Student participation
- Strengths observed
- Areas requiring improvement
- Strategies used
- Homework or follow-up activities
- Recommendations for the next session
Our promiseParents will not be left wondering what happened during a lesson or support session. - Promise 06
Reliable Scheduling
Parents can view upcoming bookings, assigned educators, schedules, cancellations and changes through their account.
Our promiseWe will provide a clear and professionally managed service schedule. - Promise 07
Flexible Ways to Receive Support
Families access support through the delivery model that best fits their week.
- Online tutoring
- Home tutoring
- School-based Learning Support Assistance
- Home-based Learning Support Assistance
- Holiday learning programmes
- Temporary or ongoing placements
Our promiseWe will work to provide support that fits the realities of the family's schedule and the child's needs. - Promise 08
Transparent Pricing
Parents see every hour, fee and adjustment tied to their account — nothing more, nothing hidden.
- Purchased tutoring hours
- Used hours
- Remaining hours
- Reserved hours
- Monthly service fees
- Transport charges
- Invoices
- Receipts
- Adjustments and refunds
Our promiseNo confusing charges and no hidden surprises. - Promise 09
Professional Service Management
TargetMinds manages the relationship between the parent and the educator. We oversee matching, scheduling, reporting, payments, quality concerns and replacement requests.
Our promiseParents will not be left alone to manage every operational challenge. - Promise 10
Safe and Managed Communication
Communication between parents, educators and the TargetMinds team takes place through approved and professionally managed channels.
Our promiseWe will promote respectful, transparent and safeguarding-conscious communication. - Promise 11
Protection of the Child's Information
Only authorised people will be given access to the child's information, and only the information necessary to deliver the service will be shared.
Our promiseYour child's privacy, dignity and personal information will be treated with care. - Promise 12
Consistent Quality Monitoring
TargetMinds administrators review attendance, lesson reports, support logs, parent feedback and educator performance.
Our promiseWe will not simply make the introduction and disappear. - Promise 13
Responsive Parent Support
Parents can reach the TargetMinds team whenever the service needs attention.
- Scheduling
- Payments
- Tutor matching
- Learning Support Assistant placements
- Reports
- Complaints
- Replacement requests
- Safeguarding concerns
Our promiseWhen a problem arises, there will be a responsible team available to address it. - Promise 14
Replacement Support When Necessary
Where an assigned tutor or Learning Support Assistant is no longer suitable or available, TargetMinds will manage the replacement process according to the service agreement.
Our promiseA staffing challenge should not bring the child's entire support journey to an end. - Promise 15
Support for the Whole Child
Our service goes beyond completing homework. We aim to help children develop the habits that support long-term success.
- Confidence
- Responsibility
- Organisation
- Better study habits
- Communication
- Independence
- Resilience
- Positive learning attitudes
Our promiseWe will focus on both academic outcomes and the habits that support long-term success. - Promise 16
Respectful Partnership With Parents
Parents understand their children deeply. Their concerns, observations, priorities and feedback are an important part of the support process.
Our promiseWe will listen to parents and involve them in important decisions. - Promise 17
Continuity and Accountability
Every tutoring package, booking, report, payment and support placement is recorded through the platform.
Our promiseThe service will be organised, traceable and accountable. - Promise 18
A Clear Path Forward
Parents receive recommendations that help them understand the child's next learning priorities.
- Subjects requiring additional attention
- Skills to practise at home
- Recommended tutoring frequency
- Support-plan adjustments
- Holiday-learning recommendations
- Preparation for the next school term
Our promiseEvery report should help the family understand what should happen next.
Support your child will actually feel — every session.
Beyond hours logged and reports filed, we care how the child experiences the service. These are the standards our educators are held to.
- A safe and respectful learning environment
- An educator who listens to them
- Support suited to their pace
- Clear explanations
- Encouragement instead of embarrassment
- Help completing and understanding schoolwork
- Strategies for overcoming learning challenges
- Recognition of their progress
- Opportunities to become more independent
- Confidence to participate at school and at home
A professionally managed support system around the child.
TargetMinds does not simply provide a tutor or Learning Support Assistant. We provide structure, accountability and care around every family we serve.
Give your child the support they need to move forward with confidence.
Start with a tutoring package, request a Learning Support Assistant, or speak with our education team to design the right plan for your family.